We've compiled some of our most frequently asked questions here for your information. Please peruse these before contacting customer support, as you may find an answer to your question without having to wait! If you've checked twice already and your question is not answered here, please e-mail customer support. Thanks for considering Rydia.net!
Who are you and what do you offer?
Are your services limited to graphic artists?
Who put together this site? Who runs Rydia.net?
Can I sell prints/CDs/commissions off of my Rydia.net site?
What are the limits of the content you can put up?
Why do you encourage PayPal payments? Why can't you accept credit cards?
How do I pay for a Rydia.net account?
Can you buy my domain, or do I have to buy it myself?
I already have a domain and emails with this domain, can I transfer it to Rydia?
Can I send e-mail through Rydia.net's servers?
Is there any spam filtering on Rydia.net's e-mail accounts?
What are DNS servers? What does it have to do with my account?
Do I have shell access into my account? How do I set up a MySQL database?
How do I upload webpages into my account (or, what is this FTP you speak of?)
I can FTP into my account, but why can't I see my pages online?
Help! My site is down! I can't get to it!
Though most of who we are and what we do can be gleaned from the material on this website, here it is in a nutshell: Rydia.net was started simply because our founder, Dormando, wanted to have a server online for personal purposes. Originally, Rydia was just a generic webhost, but as time went by Dormando slowly becan to cater to a target audience (namely, artists) and became a niche webhosting service. In a fast-paced digital world where everyone can have a home on the internet, Rydia.net would like to provide customized and efficient services specifically for artists, in an effort to help them express their work.
Never! We don't set up the restrictions - we leave it to the potential customer. If you can explain why you are an artist, then you are welcome at Rydia.net. Artists can be graphical, musical, or poetic. Programmers can also classify as artists, if they display their works (ex: source code) in its entirety, instead of selling it. However, we discourage art shrines, fansites, or any other sites that are created without artistic works, unless they are an extension of your main art site or help promote other creative artists/artwork.
The current Rydia.net website was painstakingly designed and programmed by Dormando and Lorelai. Lorelai did the site design, CSS, graphics, main template setup, etc. Dormando wrote the template system, all of the site scripts, text for most of the site's pages, and the web portal. Rydia.net is run mainly by Dormando, and was a hobby for several years. Now Lorelai helps with the maintenance. Dormando has had significant help from several people in getting Rydia.net to where it is now.
Yes, you may sell copies of your own original works, and your services.
You can put up anything you create, as long as it is legal (use images/characters/songs with the artist's permission, and stay away from illegal pornography, etc). For artworks that require viewer discretion, we ask that you password restrict the section or otherwise make the controversial material inaccessible to minors.
The reason we do not accept credit/debit cards right now is because a secure web system is complicated and costly to set up - we are not a mainstream webhost and do not participate in traditional advertising (this is why we're able to offer unique services, cater to individuals and listen to our customers one-on-one). Furthermore, even if we set up a secure system and accepted credit cards, you would then be trusting your account to a smaller company than PayPal; the larger the company is, the more resources they have to protect your information.
For those who do not have PayPal we do accept personal checks, money orders or cashiers/bank checks. Because it involves snail-mailing, we ask that these customers pre-pay at least 3-6 months in advance; most choose to pre-pay for a full year.
We greatly prefer PayPal payments. Depending on your situation, however, we may be able to negotiate payments by check or money order.
You may pay in one, three, six, or twelve month increments, depending on how often you want to hassle with it (if paying by check, we require at least three or six month increments).
Once you pick a domain name, You can register the domain name yourself through your preferred registrar, or you can ask us to get it for you at the rate of $20 for a two-year registration. Please note that if you buy the domain, you will have to set the DNS (Domain Name Server) servers to to the information we provide.
Yes! Transferring your existing .com, .net, or .org domains to Rydia.net is FREE. We will step you through the process so that you can get your domain names working with your new account. Rydia.net can also register available domains for you, and renew them for you when needed (registrar fees apply, see above FAQ entry).
Yes you may. You must have a client which supports SMTP Authentication, and use your e-mail login username and password for the values. You may then use rydia to send e-mail.Is there any spam filtering on Rydia.net's e-mail accounts?
All e-mail gets filtered past two spamfilters before it lands in any hosted E-Mail account. We are constantly tweaking and prodding at the spamfilters to get rid of the most junk possible. We hate that stuff :)
DNS stands for Domain Name System, or a large system which answers questions about DNS lookups. If you host a domain with rydia, whenever anyone in the world punches your domain name into their browser, the browser will need to figure out what IP address our server has. So it asks its local DNS server, which doesn't know, then asks the root DNS servers, which don't know, which then ask our DNS server, which tells them what it is. The information then trickles back down to the browser, and it figures out where to get the physical webpage data from.
Because of this, it uses a bit of resources. When you buy a domain, you may point it to any set (you need at least a pair) of DNS servers you wish. From there, they need to do the actual hosting.
We do not give out shell accounts by default for security and resource usage reasons. Additionally (and for similar reasons) we like to personally set up MySQL databases only for customers who request them. If you'd like to put in a request, contact customer support for more information. Additionally, remember that only Domain and Super accounts can use CGI, MySQL, PHP, etc.
Each level of service comes with a given amount of bandwidth. You may purchase (or simply be granted) more bandwidth on request. You will be contacted if you go over your bandwidth limit, but you will not be charged automatically. We're pretty flexible on this.
If you go over the amount of bandwidth assigned to your account, you must purchase extra bandwidth in chunks of 20 gigabytes. If you are two or three gigabytes over your limit, don't sweat it. If for some reason you go over, contact us and we'll work it out. Odds are we won't charge you anything.
How do I upload webpages into my account (or, what is this FTP you speak of?)
In order to transfer files INTO your webspace, you must use the standard File Transfer Protocol (FTP). Your welcome e-mail should contain the hostname of the ftp server to to transfer your files into. When you log in that way, you will be presented with your webspace directory. Go into the "html" directory and begin to place your files. They will show up at your domain immediately. For a free FTP client and a tutorial on how to use it, click here.
Make sure you are putting files in the pre-made folder called 'html' - only pages and folders put in this directory will show up online. For more information, refer to Rydia.net's FTP tutorial.
Please remember that it may take 24-48 hours for your new domain name to propagate (spread around the internet). This means that while you already have access to your Rydia.net webspace via FTP, you may not see your webpages appear at your domain URL for two days or so. URLs that have Rydia.net in them, however, are instantaneous. If you cannot see your webpages and you have a Rydia.net URL, please check your URL, then contact Services for help.
If you are reading this here, chances are your site is actually up ;) Please make sure you have checked the Status Journal for a possible recent outage or planned downtime. Make sure to check the date on the journal! Otherwise, you might be having an issue with your ISP, or our uplink might be having routing problems. System hiccups are usually resolved in a few minutes, but regardless, feel free to contact us via your preferred method and let us know. We'll always take a look, just in case.